CMPA article of interest: How the patient’s voice advances safe care

A recent CMPA article caught my attention. We are continually learning how having patient voices at the table can improve care. This article provides some important insights and guidance. – Sandy

Several years ago, a 15-year-old male patient with a cardiac rhythm disorder underwent an ablation procedure. During the procedure, the patient unexpectedly became acutely unstable. His physician intervened immediately to identify and correct the problem.

While the patient made a full recovery, the patient’s mother wanted to find out what had happened and why. She did research and asked questions. Changes did take place, including a decision by her son’s physician to change how he performs ablations.1

As in the case of the young man and his mother, patients’ stories and experiences can be a powerful force leading to safer care and better patient outcomes.2,3,4 Their voices and involvement can contribute to planning and delivery, motivating learners in patient safety education, and improving quality and safety.

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